You can conveniently log all complaints and disputes you encounter with the BankBox via the manager app, Fresh Chat or by calling us. Here’s how to log transaction complaints:
Log Complaints Using the BankBox App
To log complaints using the BankBox manager app:
- Sign in to your BankBox account on your mobile device.
- Click “insights” and select the relevant transaction (i.e the transaction you have an issue with).
- On the top right corner of the transaction detail screen, select “Log Complaint” and enter the relevant information — customer name, bank, account number, phone number and any other information.
- Next, confirm the details provided to be correct and select “Log Complaint.”
- Our support team will contact you in 24–48 working hours.
By following these steps, you have successfully logged a transaction complaint on the BankBox. Rest assured, it will be resolved in no time.
Log Complaints via Fresh Chat
To log complaints via Fresh Chat:
- Take a screenshot and the session ID of the transaction you intend to resolve.
- Click the message icon on the bottom right corner of the BankBox dashboard.
- Provide your complaints, screenshots as well as other necessary information.
- A member of our support team will contact you in 24–48 working hours.
Log Complaints via Phone Call
For quick resolutions, you can call at 02013309200 and press 2 to speak to a POS agent. Remember, no Raven Staff will ask for your transaction PIN, card information and other delicate details; these should be kept PRIVATE.
